Privacy Policy | 10 Bucks A Room

This Privacy Policy explains how 10 Bucks a Room ("we," "us," "10bucksaroom.com") collects, uses, and protects information when you visit our website, submit a form, chat with us, call, email, or text us. We keep this in plain English on purpose.

Information We Collect

When you contact us or use this site, we may collect:

Name
Email address
Phone number
Service address, city, state, and ZIP code
Details you share about your cleaning request
Basic technical information from your visit (IP address, browser, device type, pages viewed, referring URL)

We do not collect payment card numbers, government IDs, or sensitive personal data through this website or chat.

How We Use Information

To respond to your cleaning request and schedule service
To route your request to the correct local licensee in your ZIP code
To follow up by phone, email, or SMS about quotes, scheduling, and confirmations
To notify you when service becomes available in your area
To operate, secure, and improve our website and services
To comply with legal, tax, and accounting obligations

Cookies & Analytics

We use cookies and similar technologies to understand how visitors use the site and to measure marketing performance. The main tools we use are:

Google Analytics (via Google Tag Manager) — measures pageviews, form submissions, calls, and chat usage so we can improve the site.
Meta Pixel (Facebook/Instagram) — measures the performance of our ads and helps us reach similar audiences on Meta platforms.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics using Google's opt-out browser add-on.

SMS Communications

By giving us your phone number through a form, chat, or call, you agree that 10 Bucks a Room and our local licensees may contact you by SMS about your request — including quotes, scheduling, confirmations, and follow-ups. SMS is delivered through Twilio, our messaging provider. Message and data rates may apply. Message frequency varies based on your activity.

You can opt out at any time by replying STOP to any text. Reply HELP for help. We do not sell or share phone numbers with third parties for their own marketing.

Email Communications

We use your email to reply to your request and to send transactional messages (quotes, confirmations, follow-ups, receipts). Email is delivered through Mailgun, our email provider. Any marketing emails we send include a clear unsubscribe link, and you can also unsubscribe at any time at /unsubscribe.

Third-Party Services

We rely on a small number of trusted providers to operate the site and serve customers. These providers only handle your information on our behalf and under their own privacy terms:

Google Analytics & Google Tag Manager — site analytics and tag management
Meta Pixel — advertising measurement on Facebook and Instagram
Twilio — SMS and voice messaging
Mailgun — outbound and inbound email delivery
Supabase — secure database, authentication, and backend hosting for customer requests and account data

We also share the details of your request with the local 10 Bucks a Room licensee assigned to your ZIP code so they can serve you. We do not sell your personal information and we do not share it with unrelated advertisers.

Data Security

We use industry-standard safeguards to protect your information, including encryption in transit (HTTPS/TLS), encrypted storage at our backend provider (Supabase), access controls, and regular review of accounts that can view customer data. No method of transmission or storage is 100% secure, but we work continuously to protect the information you share with us.

We retain lead and customer information for as long as needed to serve you and to meet legal, tax, and accounting requirements. Inactive records are reviewed and removed when no longer needed.

Your Choices

Ask what information we have about you
Ask us to update or correct it
Ask us to delete it (subject to legal retention requirements)
Opt out of marketing emails or SMS at any time

Children

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes To This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Material changes will be highlighted on this page.

Contact Information

10 Bucks a Room
Email: info@10bucksaroom.com
Phone: 1-855-766-6410
Hours: 8AM – 8PM EST, 7 days a week